Revolutionizing the traditional claims audit, Inpoint ClaimsMonitor® is a proprietary, web-based platform used to assess the quality of claims handling relative to best practices and drive continuous improvement.
Inpoint ClaimsMonitor® can tranform the claims audit process with an automated platform that is significantly more effective in improving claims quality and outcomes. Insurers can use Inpoint ClaimsMonitor® to improve claims handling either as part of the holistic Inpoint CLIP program or as a stand-alone platform for claims quality management.
Inpoint ClaimsMonitor® provides the following features to allow insurers to improve claims quality:
- Assessment — standardized questionnaires for every major line of business embedded with industry best practices and root causes to objectively evaluate claims handling quality.
- Analytics — sophisticated reporting and analytics to provide unmatched visibility over claims performance.
- Actions — detailed, root-cause level insight into the key areas impacting claims outcomes across the organization and down to individual adjusters, enabling insurers to develop actionable solutions.
- Accountability — objective, outcome-focused measures including Inpoint CPISM (Claims Performance Index) to drive behaviors across all levels of the organization.
Benefits:
- Improve Loss Ratio — drive measurable reduction in claims leakage and improve overall loss ratio by at least two points.
- Enhance Claims Quality — enhance your claims handling quality and service leveraging industry best practices.
- Improve Adjuster Performance — drive continuous improvement in adjuster performance and application of claims handling best practices.
- Automate Claims Quality Management – streamline the claim file review process and improve the analytics.
Learn more about Claims Optimization