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Claims Optimization:
Balancing Quality, Efficiency and Service

Our experience working with more than 60 P&C insurers globally suggests that there is a significant untapped opportunity in claims. To improve claims operation, insurers typically focus on reducing expenses or improving customer service. This can often result in higher claims leakage and an increase in loss cost. The claims leakage of an average insurer is 8-12% of claims cost, depending on the line of business whereas leakage for best-in-class insurers is 2-3%. Inpoint’s claims optimization team helps insurers balance loss containment, operational efficiency and customer service, and unlock the financial opportunity in claims.

Claims Consulting Services
Inpoint provides consulting services to help insurers optimize their claims function and improve their loss ratio. We begin with an objective diagnostic of your claims operation relative to the industry and work with you to develop improvement strategies, streamline processes and organization, select and implement technology solutions, and enhance value from your vendor relationships. Our seasoned team consists of executives and consultants with real-world claims industry experience and forward-thinking leadership. Click here to learn more

Inpoint ClaimsMonitor
Inpoint’s claims diagnostics are supported by Inpoint ClaimsMonitor®, a proprietary web-based platform to assess claim handling quality relative to industry best practices, identify root causes and measure leakage. Clients can use Inpoint ClaimsMonitor® as an on-going platform to continuously manage and improve claims quality. Click here to learn more

Inpoint CLIP
We have developed an innovative program called Inpoint Claims Loss Improvement Program (CLIP), which enables insurers to drive over two points of sustainable loss ratio improvement. Inpoint CLIP takes a holistic approach to drive claim handling best practice behaviors across the organization, establish accountability at the adjuster level and promote a culture of loss containment. The program combines our claims diagnostic services, to identify loss improvement opportunities, with services to establish a best-in-class quality and performance management process leveraging the Inpoint ClaimsMonitor® platform.
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